Support
Tjenester
Omfattende support.
End-to-end support for every stage
From initial integration to ongoing maintenance, we provide the services your team needs to succeed with Ruptela hardware.
Device Integration
Seamless hardware integration with your existing fleet management platform. Our devices support FMB protocol, MQTT, and custom configurations to fit any software ecosystem.
Technical Support
Dedicated technical account managers available by phone, email, and remote session. We solve issues directly, no ticket queues, no escalation delays.
Firmware Customization
Need non-standard behavior? Our firmware team can customize device logic, reporting intervals, I/O configurations, and protocol handling for your specific use case.
Training & Certification
Comprehensive training programs for your technical staff. Installation best practices, diagnostic procedures, and advanced configuration workshops.
Logistics & Fulfillment
Global shipping from our warehouse in Vilnius. Bulk orders, custom packaging, and regional distribution support for partners worldwide.
Warranty & RMA
Industry-leading warranty coverage. Streamlined return process with fast turnaround, advance replacement options, and transparent tracking.
Additional services
Supportniveauer
Differentierede tekniske supportpakker fra standard til premium med dedikeret kontoadministration og prioriteret respons.
Global forbindelse
Multi-netværks-SIM-administration med global roamingdækning, datapooling og automatisk operatørskifte.
Brugerdefineret branding
White-label-enhedsbranding med brugerdefinerede kabinetter, etiketter, emballage og firmwaretilpasning.
Brugerdefinerede projekter
Skræddersyet hardware- og firmwareudvikling til unikke flådestyringsbehov og OEM-integrationer.
Køretøjsintegration
Direkte CAN-bus- og FMS-integration for fabriksdata fra alle store køretøjsproducenter.
Protokolintegration
Sømløs dataintegration med over 100 telematikplatforme via Ruptelas proprietære og åbne protokoller.