Support
Usluge
Sveobuhvatna podrska od integracije do implementacije.
End-to-end support for every stage
From initial integration to ongoing maintenance, we provide the services your team needs to succeed with Ruptela hardware.
Device Integration
Seamless hardware integration with your existing fleet management platform. Our devices support FMB protocol, MQTT, and custom configurations to fit any software ecosystem.
Technical Support
Dedicated technical account managers available by phone, email, and remote session. We solve issues directly, no ticket queues, no escalation delays.
Firmware Customization
Need non-standard behavior? Our firmware team can customize device logic, reporting intervals, I/O configurations, and protocol handling for your specific use case.
Training & Certification
Comprehensive training programs for your technical staff. Installation best practices, diagnostic procedures, and advanced configuration workshops.
Logistics & Fulfillment
Global shipping from our warehouse in Vilnius. Bulk orders, custom packaging, and regional distribution support for partners worldwide.
Warranty & RMA
Industry-leading warranty coverage. Streamlined return process with fast turnaround, advance replacement options, and transparent tracking.
Additional services
Razine podrške
Višerazinska tehnička podrška od standardne do premium s posvećenim upravljanjem računom i prioritetnim odgovorom.
Globalna povezivost
Upravljanje SIM karticama s više mreža s globalnim roamingom, združivanjem podataka i automatskim prebacivanjem operatera.
Prilagođeni branding
White-label brendiranje uređaja s prilagođenim kućištima, naljepnicama, pakiranjima i personalizacijom firmvera.
Prilagođeni projekti
Razvoj prilagođenog hardvera i firmvera za jedinstvene zahtjeve upravljanja flotom i OEM integracije.
Integracija vozila
Izravna CAN bus i FMS integracija za tvorničke podatke vozila svih velikih proizvođača.
Integracija protokola
Besprijekorna integracija podataka s više od 100 telematičkih platformi putem Ruptelinih vlasničkih i otvorenih protokola.