Support
Diensten
Volledige ondersteuning van integratie tot implementatie.
End-to-end support for every stage
From initial integration to ongoing maintenance, we provide the services your team needs to succeed with Ruptela hardware.
Device Integration
Seamless hardware integration with your existing fleet management platform. Our devices support FMB protocol, MQTT, and custom configurations to fit any software ecosystem.
Technical Support
Dedicated technical account managers available by phone, email, and remote session. We solve issues directly, no ticket queues, no escalation delays.
Firmware Customization
Need non-standard behavior? Our firmware team can customize device logic, reporting intervals, I/O configurations, and protocol handling for your specific use case.
Training & Certification
Comprehensive training programs for your technical staff. Installation best practices, diagnostic procedures, and advanced configuration workshops.
Logistics & Fulfillment
Global shipping from our warehouse in Vilnius. Bulk orders, custom packaging, and regional distribution support for partners worldwide.
Warranty & RMA
Industry-leading warranty coverage. Streamlined return process with fast turnaround, advance replacement options, and transparent tracking.
Additional services
Ondersteuningsniveaus
Gelaagde technische ondersteuningspakketten van standaard tot premium met toegewijd accountbeheer en prioritaire respons.
Wereldwijde connectiviteit
Multi-netwerk SIM-beheer met wereldwijde roamingdekking, data-pooling en automatische netwerkowisseling.
Op maat gemaakte branding
White-label apparaatbranding met aangepaste behuizingen, labels, verpakkingen en firmwarepersonalisatie.
Maatwerkprojecten
Op maat gemaakte hardware- en firmware-ontwikkeling voor unieke wagenparkbeheerbehoeften en OEM-integraties.
Voertuigintegratie
Directe CAN-bus- en FMS-integratie voor fabrieks-voertuiggegevens van alle grote fabrikanten.
Protocolintegratie
Naadloze gegevensintegratie met meer dan 100 telematicaplatformen via Ruptela-eigen en open protocollen.
Need help with integration?
Our technical team is ready to assist you at every step.
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