Support
Services
End-to-end support from integration to deployment. We are your technology partner.
End-to-end support for every stage
From initial integration to ongoing maintenance, we provide the services your team needs to succeed with Ruptela hardware.
Device Integration
Seamless hardware integration with your existing fleet management platform. Our devices support FMB protocol, MQTT, and custom configurations to fit any software ecosystem.
Technical Support
Dedicated technical account managers available by phone, email, and remote session. We solve issues directly, no ticket queues, no escalation delays.
Firmware Customization
Need non-standard behavior? Our firmware team can customize device logic, reporting intervals, I/O configurations, and protocol handling for your specific use case.
Training & Certification
Comprehensive training programs for your technical staff. Installation best practices, diagnostic procedures, and advanced configuration workshops.
Logistics & Fulfillment
Global shipping from our warehouse in Vilnius. Bulk orders, custom packaging, and regional distribution support for partners worldwide.
Warranty & RMA
Industry-leading warranty coverage. Streamlined return process with fast turnaround, advance replacement options, and transparent tracking.
Additional services
Support Levels
Tiered technical support packages from standard to premium, with dedicated account management and priority response.
Global Connectivity
Multi-network SIM management with global roaming coverage, data pooling, and automated carrier switching.
Custom Branding
White-label device branding with custom enclosures, labels, packaging, and firmware personalization.
Custom Projects
Bespoke hardware and firmware development for unique fleet management requirements and OEM integrations.
Vehicle Integration
Direct CAN bus and FMS integration for factory-level vehicle data from all major manufacturers.
Protocol Integration
Seamless data integration with 100+ telematics platforms via Ruptela proprietary and open protocols.