Support
Storitve
Celovita podpora od integracije do uvedbe.
End-to-end support for every stage
From initial integration to ongoing maintenance, we provide the services your team needs to succeed with Ruptela hardware.
Device Integration
Seamless hardware integration with your existing fleet management platform. Our devices support FMB protocol, MQTT, and custom configurations to fit any software ecosystem.
Technical Support
Dedicated technical account managers available by phone, email, and remote session. We solve issues directly, no ticket queues, no escalation delays.
Firmware Customization
Need non-standard behavior? Our firmware team can customize device logic, reporting intervals, I/O configurations, and protocol handling for your specific use case.
Training & Certification
Comprehensive training programs for your technical staff. Installation best practices, diagnostic procedures, and advanced configuration workshops.
Logistics & Fulfillment
Global shipping from our warehouse in Vilnius. Bulk orders, custom packaging, and regional distribution support for partners worldwide.
Warranty & RMA
Industry-leading warranty coverage. Streamlined return process with fast turnaround, advance replacement options, and transparent tracking.
Additional services
Ravni podpore
Večstopenjski paketi tehnične podpore od standardne do premium z namenskim upravljanjem računa in prednostnim odzivom.
Globalna povezljivost
Upravljanje SIM z več omrežji z globalnim gostovanjem, združevanjem podatkov in avtomatskim preklapljanjem operaterjev.
Blagovna znamka po meri
White-label blagovna znamka naprav z lastnimi ohišji, nalepkami, embalažo in personalizacijo strojne programske opreme.
Projekti po meri
Razvoj strojne in programske opreme po meri za edinstvene zahteve upravljanja flot in OEM integracije.
Integracija vozil
Neposredna integracija CAN bus in FMS za tovarniške podatke vozil vseh večjih proizvajalcev.
Integracija protokolov
Brezhibna integracija podatkov z več kot 100 telematičnimi platformami prek lastniških in odprtih protokolov Ruptela.