Support
Servicos
Suporte completo da integracao a implantacao.
End-to-end support for every stage
From initial integration to ongoing maintenance, we provide the services your team needs to succeed with Ruptela hardware.
Device Integration
Seamless hardware integration with your existing fleet management platform. Our devices support FMB protocol, MQTT, and custom configurations to fit any software ecosystem.
Technical Support
Dedicated technical account managers available by phone, email, and remote session. We solve issues directly, no ticket queues, no escalation delays.
Firmware Customization
Need non-standard behavior? Our firmware team can customize device logic, reporting intervals, I/O configurations, and protocol handling for your specific use case.
Training & Certification
Comprehensive training programs for your technical staff. Installation best practices, diagnostic procedures, and advanced configuration workshops.
Logistics & Fulfillment
Global shipping from our warehouse in Vilnius. Bulk orders, custom packaging, and regional distribution support for partners worldwide.
Warranty & RMA
Industry-leading warranty coverage. Streamlined return process with fast turnaround, advance replacement options, and transparent tracking.
Additional services
Níveis de suporte
Pacotes de suporte técnico em camadas, do padrão ao premium, com gestão de conta dedicada e resposta prioritária.
Conectividade global
Gestão de SIM multi-rede com cobertura de roaming global, pool de dados e troca automática de operadora.
Marca personalizada
Branding de dispositivos white-label com carcaças, etiquetas, embalagens e personalização de firmware sob medida.
Projetos personalizados
Desenvolvimento de hardware e firmware sob medida para requisitos únicos de gestão de frota e integrações OEM.
Integração veicular
Integração direta CAN bus e FMS para dados veiculares de fábrica de todos os principais fabricantes.
Integração de protocolos
Integração de dados fluida com mais de 100 plataformas telemáticas via protocolos proprietários e abertos da Ruptela.